Review the current journey.
Compare room descriptions, property details and the booking destination. Identify which questions staff repeatedly answer and where requests wait for attention.
Project process
Follow one guest from a room page to the next action.
Choose a common room inquiry, booking handoff or guest request to show where information becomes confusing.
Check existing platforms.
Review supported booking, calendar and customer features and their account owners before developing a new connection.
Agree on the first result.
Define the task, approved information and staff checks. Plan the release around property operations and preserve a way to recover the affected system.
Try changed and incomplete journeys.
Use fictional guest requests and vendor test options to check unavailable choices, changed dates and unanswered questions. Do not create real reservations or send simulated updates to guests.
Leave clear maintenance instructions.
Document who updates property information and handles incomplete requests. Agree separately on later work and ongoing support.